Role Overview: We are seeking an experienced Calypso Support Analyst with strong expertise across Fixed Income, Interest Rate Derivatives, Money Markets, and Front-to-Back trade lifecycle processing. The role will support a greenfield Calypso environment and partner closely with Business, Operations, Accounting, Finance, Risk, and Technology teams to support day-to-day activities, strategic initiatives, and platform stabilization.

The ideal candidate will combine strong functional and production support experience with business analysis capabilities, including requirement gathering, documentation, and acceptance criteria definition.

Key Responsibilities:

Support and troubleshoot day-to-day production issues across Front Office, Middle Office, Back Office, Accounting, Operations, Finance, and Risk functions within Calypso.

Troubleshoot production incidents and coordinate resolution of P1/P2 issues with Nasdaq and internal technology teams.

Establish an integrated and scalable support approach for a greenfield Calypso implementation.

Support Front-to-Back trade lifecycle processing including trade capture, settlements, confirmations, accounting, cash flows, reconciliations, and reporting.

Provide SME support for Fixed Income, Interest Rate Derivatives, Money Market products, Repos, and related treasury products.

Support Front Office activities including trade capture, pricing, valuation, market data validation, and trade lifecycle event processing.

Support Pricing & Valuation functions including P&L validation, sensitivities, curves, market data, and valuation troubleshooting.

Support CWS Risk Analytics, risk reports, exposures, VaR, sensitivities, and downstream risk reporting processes.

Support Calypso Reporting Framework, scheduled tasks, batch jobs, interfaces, and operational monitoring activities.

Develop and support solutions addressing Back Office, Accounting, Operations, Finance, and Risk requirements.

Gather, analyze, and document business and functional requirements, user stories, and acceptance criteria.

Facilitate SIT/UAT testing activities, user validation, approvals, and production deployment activities.

Coordinate production releases, implementation activities, post-production validation, and issue resolution.

Partner closely with business and technology stakeholders to deliver strategic and transformational initiatives.

Manage deliverables while ensuring transparency around risks, issues, dependencies, and project status.

Prepare and provide status updates to stakeholders and steering committees.

Establish best practices, operational procedures, and supporting documentation standards.

Experience:

Bachelor’s degree in Finance, Technology, Engineering, or related field.

7+ years of Capital Markets and Calypso experience preferred.

Preferred Qualifications:

Experience with Calypso Back Office workflows, accounting engine, settlements, confirmations, and reporting.

Experience supporting CWS Risk Analytics and enterprise risk reporting.

Understanding of accounting flows, reconciliations, operational controls, and regulatory reporting.

Knowledge of SQL, interfaces, and system integrations is a plus.

Prior experience within Banking or Financial Services organizations preferred

Required Skills & Experience:

Strong hands-on Calypso support experience in Capital Markets environments.

Deep knowledge of:

Fixed Income

Interest Rate Derivatives

Money Markets

Repos

Front-to-Back trade lifecycle processing

Strong understanding of:

Front Office workflows

Pricing & Valuation

Market Data

Risk Analytics

Reporting Framework

Scheduled Tasks & Batch Processing

Experience troubleshooting production issues and managing critical P1/P2 incidents.

Experience working with Nasdaq support teams for issue escalation and resolution.

Experience supporting greenfield implementations and production support activities.

Strong troubleshooting and analytical skills.

Experience working with Operations, Accounting, Finance, Risk, and Technology teams.

Business Analysis experience including requirement gathering, documentation, and acceptance criteria creation.

Experience coordinating UAT, production releases, and deployment activities.

Strong stakeholder management and communication skills.

Experience working within Agile or hybrid delivery environments.

Ability to work under pressure in a fast-paced environment is essential.

Have a willingness to learn new skills

Must have attention to detail

Must have the ability to work independently and also as part of a group

Experience of Agile practices and processes (e.g. SCRUM, KANBAN)

Any technical knowledge (Writing simple sql query, be able to read code )

Conflict management ensuring collaborative outcomes

Excellent attention to detail and accuracy