We are Prime Virtual: Recruitment Company based in Guadalajara, Jalisco, Mexico. You are applying for a full-time REMOTE job with us, all our employees are working from home!

A Cleaning and Restoration company, based in Connecticut, is seeking a highly organized and detail-oriented Administrative Coordinator to support their Mitigation and Repairs teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys providing excellent customer service, and can effectively manage multiple priorities while maintaining accuracy.

Key Responsibilities:

Mitigation Support

• Process and organize vendor invoices and supporting documentation.
• Rename, scan, and upload documents to the appropriate PSA job files.
• Organize and upload job photos within PSA by date and technician.
• Upload and link Matterport sketches to corresponding jobs.
• Maintain inventory lists and job documentation.
• Send authorization forms upon receipt of new loss notifications and follow up on incomplete DocuSign forms.
• Update PSA notes, job statuses, and important dates.
• Assist with closing completed and paid files.
• Participate in the on-call rotation as needed.

Repairs Support

• Enter production reports and job information into PSA.
• Maintain accurate job notes and timeline updates.
• Send vendor agreements and other DocuSign documents as needed.
• Conduct customer satisfaction survey calls following completed work.

Qualifications

• Bachelor's degree preferred.
• 1 - 2 years of experience in an administrative, office support, or customer service role.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage a high volume of work while maintaining accuracy.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Word, Excel, and other Microsoft Office applications.
• Willingness to learn industry-specific software, including PSA.
• Excellent verbal and written communication skills with a professional and courteous phone manner. (Advanced English level required)
• Ability to build and maintain positive working relationships with team members and vendors.
• Willingness to work seasonal overtime, including evenings and weekends, when business needs require.
• Availability to work 40 hours per week following U.S. Eastern time zone.

PERKS:
100% Payroll (Benefits of law)
Superior benefits after 5th month:
- Savings fund of 8%
- 30-day Christmas bonus
- Sick leave
- Major Medical insurance

-> Location: Anywhere in Mexico (Fully remote opportunity! - Must count with Intel Core i5 / Ryzen 5 and at least 8 GB RAM memory)

-> Able to work 40 hours per week (Monday to Friday, 8 hour shift + 1 hour lunch, US Eastern time zone)

If interested, please apply here at Indeed. Our Recruitment team at PVstaffing will then send you an email with the next steps. Kindly check your spam folder, as the initial email sometimes goes there.

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Job Type: Full-time

Pay: $18,000.00 per month

Experience:

• Administrative Assistance: 2 years (Required)

Language:

• Advanced English (Required)

Work Location: Remote