Descripción General:
Lexmark International, Inc. busca un Coordinador de Proyecto con experiencia para liderar la entrega exitosa de operaciones de servicios administrados y proyectos estratégicos para clientes. Esta posición es responsable de garantizar el cumplimiento de los acuerdos de nivel de servicio (SLA), indicadores clave de desempeño (KPI) y compromisos contractuales, mientras fortalece las relaciones con los clientes e impulsa iniciativas de mejora continua. El rol tiene un impacto directo en la excelencia operativa, la satisfacción del cliente y los resultados del negocio.

IMPORTANTE:

Overview:

Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the successful delivery of managed services operations and strategic projects for customers. This position is responsible for ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. The role has a direct impact on operational excellence, customer satisfaction, and business results.

Why Join This Team?

• Opportunity to lead strategic projects and key customer relationships
• Exposure to cross-functional teams, customers, and external vendors
• Collaborative environment focused on operational excellence and innovation
• Ability to influence customer experience and satisfaction
• Opportunities for professional growth and leadership development

What You Will Do:

• Lead managed services operations and projects from planning through execution and closure
• Ensure contractual SLAs and KPIs are consistently met or exceeded
• Manage customer relationships, governance activities, and contract modifications
• Coordinate operational teams and vendors to ensure customer requirements are fulfilled
• Identify and implement continuous improvement initiatives to optimize service delivery and customer satisfaction

What You Need to Succeed:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related field
• Minimum of 5 years of project management experience, preferably in technology or manufacturing environments
• Strong leadership, communication, stakeholder management, and negotiation skills
• Experience with project management tools such as ServiceNow
• Fluency in Spanish and technical English, both written and spoken

How We Set You Up for Success:

• Collaborative and customer-focused work environment
• Opportunity to work with multidisciplinary teams and experienced leaders
• Access to ongoing learning and professional development opportunities
• Culture centered on growth, continuous improvement, and shared success

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