We are seeking a highly professional, fluent English-speaking Client Service & Operations Support Representative to support a fast-paced residential cleaning company serving Chicago.

This is NOT a traditional call center role and is not a heavily scripted customer service position. Strong decision making and navigating a schedule based on location is a in real time without long pauses is a MUST.

This role requires someone who is confident communicating naturally, thinks well on their feet, exercises good judgment in real time, and can comfortably navigate client situations without relying on rigid scripts or overly structured responses.

You must be highly comfortable speaking fluidly, professionally, and conversationally with clients while balancing scheduling, technician coordination, client communication, follow-through, and operational organization. Proven ability to write professionally without grammatical mistakes or the use of AI is a MUST.

This role may be a fit for you if you:
- Speak fluent, natural, professional English with strong verbal communication skills
- Communicate confidently and conversationally (not overly scripted or robotic)
- Think critically and make sound decisions IN REAL TIME
- Stay calm and solution-oriented when situations change unexpectedly
- Are highly organized, responsive, and proactive
- Have strong follow-through and attention to detail
- Learn quickly and apply feedback well
- Can multitask while maintaining professionalism and strong customer communication

Core Responsibilities Include:
- Answering inbound client calls
- Scheduling and client communication
- Technician coordination and support
- Client follow-up and problem resolution
- Managing scheduling updates and service requests
- Supporting onboarding and operational workflow tasks
- Monitoring and following through on unresolved items

Requirements:

- Fluent, professional English (verbal fluency required)
- Excellent real-time communication and decision-making skills
- Reliable high-speed internet with no lag or connectivity issues. (Prefer if you live in a highly populated urban/metropolitan area that doesn't have internet issues)
- Quiet, professional remote work environment
- Strong computer comfort and responsiveness
- Full-time availability: 7:00 AM–2:00 PM CST (USA Central)
- Reliable attendance and consistency

Important:
This role requires strong judgment, professionalism, and real-time problem-solving. We are looking for someone who can confidently communicate, think independently, and support clients and technicians in a fast-moving environment; not someone who relies solely on scripts or highly structured call-center workflows.

Job Types: Full-time, Contract

Pay: $5,195.00 - $6,925.00 per week

Application Question(s):

• Is English your second language or first?
• Do you learn best by watching, doing or reading?
• Please describe your work environment and internet reliability. Do you have dependable high-speed internet and a quiet, professional workspace for calls?
• Our customer interactions are conversational and not highly scripted. How comfortable are you speaking with customers naturally, building rapport, and handling conversations without relying on a script? Please provide an example.
• This role requires navigating multiple systems, apps, messages, and schedules while speaking with customers. How comfortable are you multitasking and switching between systems during live customer conversations? Please provide an example.
• This role requires managing calls, messages, scheduling, and problem-solving at the same time. How do you stay organized and prioritize during busy situations? Please provide an example.

Education:

• Bachelor's (Required)

Experience:

• Client service: 5 years (Required)

Language:

• English (Required)

Work Location: Remote