About KeiCo Living Ltd
KeiCo Living Ltd is a fast-growing, design-led provider of premium outdoor wellness solutions, including saunas, ice baths, hot tubs and bespoke garden spa retreats.
We work with a discerning customer base across the UK, delivering high-quality installations that combine craftsmanship, wellness, lifestyle and premium outdoor living.
As the business continues to grow, we are now looking for an experienced and highly organised Administrative Assistant to join our head office team in Burnley.
This is an important support role within the business, helping to keep customer communication, order administration, internal records and day-to-day office processes running smoothly.
The Role
This role is ideal for someone who is naturally organised, proactive and confident with administration.
Working closely with our Sales team, Client & Operations Manager and senior management, you will provide essential administrative support across the business. You will help ensure customer information is recorded accurately, enquiries and orders are followed up properly, documents are prepared, and internal tasks are completed in a timely and organised manner.
The successful candidate will need to be confident communicating by phone and email, comfortable managing multiple tasks at once, and able to take initiative without needing constant direction.
This is not a passive admin role. We are looking for someone who notices what needs doing, follows things through, and takes pride in keeping everything organised.
Key ResponsibilitiesCustomer Communication
- Respond to general customer enquiries via email and phone in a professional and timely manner
- Provide clear updates to customers where required
- Chase outstanding information such as site photos, access details, order information or booking confirmations
- Escalate complex, technical or sensitive matters to the appropriate team member
- Help ensure customers receive a professional and well-managed experience
Order & Sales Administration
- Support the Sales team with order administration and customer follow-ups
- Help process and track customer orders from confirmation through to completion
- Ensure customer details, order notes and key information are recorded accurately
- Prepare and send basic documentation, confirmations and internal notes
- Support smooth handovers between Sales, Admin and the Client & Operations Manager
Internal Administration
- Maintain accurate records across CRM and internal systems
- Update spreadsheets, calendars and internal trackers where required
- Assist with preparing documents, schedules, reports and customer records
- Support general office organisation and day-to-day administrative tasks
- Help keep internal communication clear and organised
Scheduling & Follow-Up Support
- Assist with booking customer calls, appointments, deliveries and installation-related confirmations
- Send reminders and follow-up messages where required
- Help ensure key information is collected before it causes delays
- Support the Client & Operations Manager with administrative tasks connected to customer orders and installations
Team Support
- Work closely with Sales, Operations, Admin and Installation teams
- Provide clear updates on customer communications and outstanding tasks
- Help improve consistency, organisation and workflow across the business
- Support senior management with ad hoc administrative tasks where required
About You
We are looking for someone experienced, switched-on and detail-focused.
You should be comfortable working in a busy, growing business where priorities can change quickly. The right person will be organised, reliable, professional and willing to take ownership of tasks.
You will need to be confident with customers, strong on follow-up, and capable of keeping accurate records without needing to be constantly chased.
Candidate Requirements
- Previous experience in an administrative, office support or customer service role
- Strong organisational skills and excellent attention to detail
- Confident and professional communication skills by phone and email
- Ability to manage multiple tasks and prioritise effectively
- Proactive mindset with a willingness to take ownership
- Comfortable chasing information and following up where required
- Good IT skills, including email, spreadsheets and CRM/internal systems
- Ability to work well in a fast-paced, growing business
- Positive, reliable and professional approach
- Previous experience in construction, home improvement, logistics, retail, sales administration or customer service would be advantageous, but is not essential
Benefits
- £25,000 per annum
- 20 days annual leave plus UK bank holidays
- 1 fully paid Wellness Day per year
- Company pension scheme
- Free on-site parking
- Ongoing training and product education
- Opportunity for progression as KeiCo continues to grow
- Opportunity to be part of a premium, fast-growing wellness lifestyle brand
Additional Information
- Full-time, permanent position
- Office-based role at our Burnley head office
- 6-month probationary period applies
- Employment is subject to satisfactory references and eligibility checks
How to Apply
Please submit your CV along with a short message explaining why you would be suited to this role.
We are particularly interested in candidates who can demonstrate strong organisation, initiative, customer communication skills and the ability to take ownership of tasks in a busy working environment.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Wellness Day
Schedule:
Experience:
- Administrative experience: 2 years preferred
- Customer service experience: 1 year preferred
Work Location: In person
Pay: £25,000.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
