Account Manager
Pay: £28,000 – £33,000
Location: Beverley, East Yorkshire (Office-based)
About fango
fango is a growing technology company working with venues and organisations across the events and hospitality sector. We provide systems that help clients manage bookings, events and guest experiences more effectively. As the business continues to expand, attracting a growing portfolio of high-profile venues and hospitality clients, we are looking for a driven, client-focused Account Manager to join our team.
We are a small, collaborative team led by two Managing Directors — one focused on technology, one focused on sales and marketing — supported by a strong in-house technical team. Every member of the team plays a meaningful role in how we support our clients and present the fango brand.
The Role
This is primarily a client-facing account management role. Your day-to-day focus will be delivering outstanding customer service to a portfolio of mid-sized clients, acting as their trusted main point of contact, onboarding them onto our system, and making sure they get the very best from fango.
You will be tech-savvy, eager to learn our platform inside out, and comfortable adapting as our technology evolves. When clients come on board, you will lead their onboarding and training sessions. Once settled in, you will proactively support them with new features and updates, building strong long-term relationships.
Alongside client work, you will contribute to brand and marketing activity on a flexible basis, supporting the directors with sales meetings and materials, and picking up creative tasks during quieter periods. The specific mix of marketing tasks will adapt with the needs of the business.
This is an exciting opportunity to join a growing technology business at a pivotal stage of its development. A bonus structure is in place, linked to client portfolio growth, rewarding those who go the extra mile for their clients.
Key Responsibilities
Client Support & Account Management — Primary Focus
Onboarding New Clients
Brand & Marketing Support — Complementary Element
Collaboration
What We’re Looking For
Essential
Desirable
What We Offer
Our Promise to You
We don't expect you to walk in knowing everything. Our system is bespoke, our clients are varied, and there is a learning curve — and that is completely fine.
Here is what we commit to:
We are a small team that works hard and moves quickly, but we look after our people. The right person will have every opportunity to develop and progress as the business grows.
How to Apply
To apply, please send the following to by 4 pm Friday 19th June:
1. Tell us about a time you had to build a strong relationship with a client or customer from scratch. How did you approach it, and what made it work?
2. Describe a situation where you had to learn a new system, tool or process quickly. How did you get up to speed, and how did you apply it in your work?
3. Give an example of a time when something wasn’t going to plan with a client or project. What was the problem, how did you identify it, and what did you do to resolve it?
4. What is it about working in a fast-moving, growing technology business that appeals to you, and why do you think you’d thrive in a small, hands-on team?
Successful applicants will be contacted to arrange interviews by 23rd June. We look forward to hearing from you.
Pay: £28,000.00-£33,000.00 per year
Benefits:
Work Location: In person
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