The Duty Manager oversees resort operations during their shift to ensure guest satisfaction, operational efficiency, and effective coordination among departments.

• Supervising daily resort operations
• Coordinating front office, housekeeping, food & beverage, security, maintenance, and guest services
• Ensuring departments are functioning properly during the shift
• Guest relations and service recovery
• Handling guest concerns, complaints, VIP requests, and emergencies
• Making quick operational decisions to maintain guest satisfaction
• Staff supervision
• Supporting and monitoring staff performance
• Conducting briefings and ensuring policies and service standards are followed
• Operational coordination
• Monitoring occupancy, arrivals, departures, events, and special activities
• Communicating between departments to avoid service gaps
• Safety and emergency response
• Acting as the first escalation point for incidents, accidents, medical situations, weather disruptions, or security concerns
• Ensuring compliance with resort procedures and safety protocols
• Reporting and management support
• Preparing incident reports, shift reports, and operational updates for senior management
• Assisting department heads when needed

Pay: Php27,000.00 - Php30,000.00 per day

Work Location: In person