Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Estamos buscando un Especialista Asociado en Soporte Técnico entusiasta y orientado al servicio para unirse a nuestra organización de soporte a usuarios finales. Este rol es ideal para personas que desean construir experiencia fundamental en operaciones de TI y soporte técnico en un entorno de ritmo rápido.
El candidato exitoso ayudará a los empleados con problemas tecnológicos diarios, proporcionará soporte al cliente de manera oportuna y obtendrá exposición a una amplia gama de tecnologías empresariales y procesos de soporte. Valoramos la curiosidad, la adaptabilidad, el profesionalismo y un fuerte deseo de desarrollar habilidades técnicas.

Cómo Harás un Impacto

• Responder a solicitudes de soporte de usuarios a través de sistemas de tickets, plataformas de chat, correo electrónico, soporte presencial y canales virtuales.
  
• Solucionar problemas comunes relacionados con hardware, software y acceso para los usuarios finales.
  
• Brindar soporte para laptops, sistemas de escritorio, impresoras, dispositivos móviles y herramientas de colaboración.
  
• Ayudar con el acceso a cuentas, restablecimiento de contraseñas, conectividad VPN y tareas básicas de configuración del sistema.
  
• Apoyar a usuarios en múltiples sistemas operativos, incluyendo Windows, macOS y ChromeOS.
  
• Ayudar en el despliegue y mantenimiento de dispositivos móviles como iPhones, teléfonos Android y tablets.
  
• Realizar diagnósticos iniciales de incidentes y escalar problemas no resueltos o avanzados a equipos de soporte de nivel superior.
  
• Documentar las actividades de resolución de problemas y seguir los procedimientos operativos establecidos y estándares de servicio.
  
• Asistir en la configuración de estaciones de trabajo, actividades de incorporación y preparación de equipos cuando se requiera.

• 
  Participar en oportunidades de aprendizaje continuo para ampliar capacidades técnicas y de soporte al cliente.

Qué Necesitarás para Tener Éxito

• Fuertes habilidades interpersonales, de comunicación y servicio al cliente.
  
• Interés en tecnología de la información, solución técnica de problemas y soporte a usuarios finales.
  
• Capacidad para trabajar de manera colaborativa en un entorno orientado al trabajo en equipo.
  
• Comodidad para aprender nuevas tecnologías, herramientas y procesos.
  
• Ser organizado, confiable y capaz de manejar múltiples solicitudes de soporte de manera efectiva.
  
• Experiencia previa en roles de TI orientados al cliente es útil pero no obligatoria.
  
• Exposición a entornos de soporte empresarial o operaciones de mesa de ayuda.
  
• Familiaridad con ServiceNow o plataformas similares de gestión de tickets.
  
• Conocimiento básico de conceptos de redes como conectividad inalámbrica y soluciones de acceso remoto.

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  Experiencia en el uso o soporte de dispositivos móviles y tecnologías modernas de trabajo.

Qué Ofrecemos

• Oportunidad para iniciar y desarrollar una carrera en soporte y operaciones de TI.
  
• Ambiente colaborativo con mentoría de profesionales técnicos experimentados.
  
• Experiencia práctica apoyando tecnologías empresariales y entornos de usuarios finales.
  
• Oportunidades de desarrollo profesional, capacitación y potencial de crecimiento interno.

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We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

How You Will Make an Impact

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
  
• Troubleshoot common hardware, software, and access-related issues for end users.
  
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
  
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
  
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
  
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
  
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
  
• Document troubleshooting activities and follow established operational procedures and service standards.
  
• Assist with workstation setup, onboarding activities, and equipment preparation when required.

• 
  Participate in ongoing learning opportunities to expand technical and customer support capabilities.

What You Will Need to Succeed

• Strong interpersonal, communication, and customer service skills.
  
• Interest in information technology, technical troubleshooting, and end-user support.
  
• Ability to work collaboratively in a team-oriented environment.
  
• Comfortable learning new technologies, tools, and processes.
  
• Organized, dependable, and able to manage multiple support requests effectively.
  
• Prior experience in customer-facing IT roles is helpful but not required.
  
• Exposure to enterprise support environments or help desk operations.
  
• Familiarity with ServiceNow or similar ticket management platforms.
  
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.

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  Experience using or supporting mobile devices and modern workplace technologies.

What We Offer

• Opportunity to launch and grow a career in IT support and operations.
  
• Collaborative environment with mentorship from experienced technical professionals.
  
• Hands-on experience supporting enterprise technologies and end-user environments.
  
• Career development opportunities, training, and internal growth potential.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion