Systems Engineer

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

Your mission is to operate the technical and tooling capabilities of our front-line Operations teams, focusing on optimising and improving team efficiency. The teams you support will include Customer Operations, KYC and Compliance, and Internal Operations (Billing and Credit Control).

Our technologies

We endeavour to build simple, reliable systems and believe in using the best technologies for each task. Joining the team, you'll be working with Zendesk, Salesforce, Looker, Qualtrics, and Ruby (to overcome any system limitations).

You're not expected to have expertise in all these technologies. Our team members picked up the tools once they started working with the team. If you're unsure, but you’ve got a broad base of experience with other SAAS tools, please apply.

About the Service Management Team

The new Service Management is responsible for improving our processes, efficiency, and use of technology in serving our customers. Our aim is to create experiences that delight, while being as efficient as possible. We focus on everything from refining processes as we scale, automating as much as we can, and deploying AI solutions to handle as much of the work as possible.

We build systems that support everything from onboarding and account queries, through to complex fraud and credit investigations. Consequently, we get to work with a very wide range of GoCardless’s systems. Everything from our big data systems, our core product, 3rd party detection tools, and our customer support and ticketing systems. We get to see our customers through their entire lifecycle on the platform.

This is an ideal for the curious, those who look at something and cannot help but wonder why it works, and how to make it better. This is a role for someone who wants to work with a wide range of other functions, and is always willing to try something new.

What excites you

• You’ll help grow and maintain the internal systems, codebases, and tools being used, ensuring these systems are integrated where required.
• Create, own, and maintain technical process documentation.
• Work with Operations leaders to identify inefficiencies in team and cross-functional processes and take ownership of improving these.
• Be the technical voice for Operations across all other tech functions to enable us to understand how our tooling interacts across the lifecycle.
• Work with other tech functions on supplier integration, sundown, and implementation projects focusing on the technical impact of Operations tooling.

What excites us

• You’ve worked with Zendesk (omnichannel) and Qualtrics as an admin
• You're able to utilise APIs where necessary to overcome system limitations
• You’re familiar with version control tools e.g. Github
• You’re curious and need to understand how everything fits together. If someone can’t tell you the answer, you’ll find a way to figure it out
• You have a proven record of improving internal processes, demonstrated by cost reduction, better customer experience and efficiency improvements
• You’ve written code in Ruby

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

Base salary range: €48,000 - €72,000

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity - all permanently employed GCs get equity to help you make a valuable contribution
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.

Diversity & Inclusion

As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.

To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as:

Asian, Black, Mixed or Other — 25%

Neurodiverse — 9%

LGBTQIA+ — 9%

Disabled — 1%

Average age — 33

Female — 45%

Male — 55%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world.