Branch Manager

The Branch Manager is responsible for managing all branch operations to ensure efficient service delivery, strong team performance, and the achievement of financial and operational targets. The role includes managing daily operations, inventory, transport and distribution, as well as maintaining compliance with company standards, quality systems, and health and safety requirements. The Branch Manager leads and develops staff, drives productivity and cost control, safeguards assets, and ensures that customer service levels and operational commitments are consistently met while supporting overall business objectives.

Operational Management

• Enforce and maintain all Standard Operating Procedures (SOPs) across operational functions.
• Ensure effective use of all business systems to support operational workflows.
• Optimise stock storage using ABC analysis and maximise space utilisation.
• Oversee daily cycle counts and regular stock takes to maintain inventory accuracy and minimise losses.
• Implement efficient shift handover processes and resolve all operational queries (internal and customer) within 24 hours.
• Monitor performance metrics, identify areas for improvement, and implement productivity enhancements.
• Manage Work-In-Progress (WIP) reports and ensure accurate control of Proof of Deliveries (PODs).
• Ensure all customer orders are accurately picked, dispatched, and delivered on time.
• Minimise claims through proactive operational controls.
• Maintain and manage operational data, including master data records (products, delivery points).
• Ensure all customer onboarding is executed according to plan and standards.
• Uphold hygiene, pest control, and housekeeping protocols at all times.
• Drive innovation and implement solutions that add value to operations and customers

Quality, Health, Safety and Compliance

• Manage and maintain the branch's Quality Management System (QMS).
• Monitor and report on customer KPIs; ensure targets are understood, measured, and achieved.
• Promote a culture of continuous improvement, and proactively raise and close NCRs, NCPs, and IOs.
• Ensure full compliance with the Occupational Health and Safety Act and ISO 9001 standards.
• Conduct and document all required health and safety checks monthly.

People Management

• Design and maintain an effective branch organisational structure to meet operational needs.
• Recruit, train, and develop staff; implement succession planning strategies.
• Oversee staff performance management, timekeeping, attendance, and leave administration.
• Foster a culture of accountability, motivation, and productivity.
• Ensure all HR-related documentation (job profiles, appraisals, competencies, payroll) is accurate and up to date.
• Address performance or behavioural concerns through appropriate HR and IR channels.
• Communicate company objectives, values, and policies effectively to all branch staff.

Financial and Cost Control

• Manage branch budgets effectively to drive cost efficiencies and profitability.
• Review monthly Profit & Loss (P&L) and operating expenses with senior management.
• Ensure accurate billing and recover all authorised sundry charges.
• Control and reduce overtime and other operational costs where possible.
• Oversee procurement processes in line with company policies.

Asset and Facility Management

• Safeguard all physical assets, stock, and facilities through effective security and loss prevention measures.
• Manage Material Handling Equipment (MHE) compliance, servicing, licensing, and utilisation.
• Maintain branch premises in accordance with company standards.
• Recommend asset upgrades or replacements to the Divisional Director as needed.

Transport and Distribution

• Manage and maintain departmental vehicles and fuel consumption, including onsite diesel bowsers.
• Oversee vehicle servicing, repairs, workshop turnaround, and branding standards.
• Utilise transport systems (FLO, C-Track, Trackmatic, Optix) to monitor performance and driver behaviour.

Offsite In-House Operations

• Oversee offsite operations according to customer SLAs and agreements.
• Ensure compliance with company standards in offsite inventory management and fleet maintenance.
• Manage offsite stock take and inventory control processes.

Skills Required:

• Strong leadership and team management
• Operational and strategic planning
• Analytical thinking and decision-making
• Excellent communication and interpersonal skills
• Financial acumen and P&L management
• Systems and process orientation
• Knowledge of warehouse layout and stock optimisation
• Ability to implement and monitor KPIs

Minimum Requirements:

• Grade 12 (Matric)
• Relevant diploma/degree in Logistics, Business or Warehouse Management advantageous.
• 10+ years in logistics/warehousing, with at least 5 years in management role.
• Experience in using transport systems (FLO, C-Tract, Trackmatic and Optix) and quality management systems.

Work Location: In person