Good things always come to an end - Evaluación del empleado para Customer Support en Reed & Mackay

1.0
19 nov 2025
Recomendada
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Until late 2023 2024 great. Now? Moral has never been worse

Desventajas

The US CEO was honestly the strongest leadership we’ve had, and the company still managed to push him out. That should tell you everything. If there’s a bad call to be made, they’re the first ones to jump on it. They’ve basically decided the US market isn’t worth investing in anymore, and they’re just letting us drift straight into another Ovation situation. Most of us are just waiting to be sold off or shut down at this point. Day to day, it’s pretty clear, unless you make a mistake, you don’t exist. Do something impressive and upper management will immediately slap their name on it because they are never around. Since going public, it’s been profit first, people last, public but sinking. Payroll even missed paying us a couple months back, and some of us still haven’t been reimbursed for the overdrafts and late fees after all the “your pay is coming today” messages. Tech is either nonexistent and so duct-taped together it might as well have been built by an eighth-grader messing around with AI. Everything is a temporary patch on top of another patch, and anyone who speaks up gets shut down. Consultants are breaking down because the systems crash nonstop and they can’t do their jobs. And the sad part is, the people actually dealing with clients and putting in real work are good folks but they’re just being hung out to dry. US upper management has completely lost touch. The UK side isn’t great either, but at least they clock out before our nightmare shift starts.

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Respuesta de Reed & Mackay
5mo
We’re genuinely sorry to hear that your experience has been so disappointing. What you’ve described is not the experience we aim to create for anyone on our team. We’d really appreciate the chance to understand your concerns more fully. If you’re open to it, please reach out directly to me at alisonhallett@reedmackay.com so we can talk through your experience in a confidential and constructive way. We truly value feedback, including the hard feedback, because it helps us improve. Thank you again for sharing your perspective, and we hope to have the opportunity to speak with you. Best wishes, Alison Hallett, Global Head of People Experience, Culture and Inclusion

Echa un vistazo a otras evaluaciones sobre Reed & Mackay.

5.0
31 ene 2026
Recomendada
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Amazing benefits Great family Life balance Pay is average CEO John is amazing

Desventajas

Having experienced any yet but it appears there may be some coming down the line

5.0
24 jul 2025
Recomendada
Aprobación del CEO
Perspectiva de la empresa

Ventajas

I am proud to work with R&M. We have a great culture, and I have great colleagues. The company is growing, and new clients are coming on board rapidly, so it's an exciting time. I see many other TMC's making redundancies or cutting the working week for some, but it's quite the opposite here. We have great collaboration across our teams and departments and an open-door policy. the benefits very good and industry leading - good annual leave and you also always get your birthday off. Company conference in Dallas this year to which all colleagues are invited. Bonus and stock options!

Desventajas

Nothing huge or problematic to note. The system is not always perfect, but which GDS really is! However, iQ is proprietary tech and industry leading - they are constantly improving it and adapting for new products and technology - new suppliers are constantly being added providing clients with increased savings and options.

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Respuesta de Reed & Mackay
9mo
Thank you for taking the time to provide your review. We're so pleased that our culture, benefits, and future-focused approach are resonating with you. We’re committed to creating an environment where people feel valued and supported, with opportunities to grow and thrive. We are strategically focused to ensure we deliver industry-leading technology—ensuring our teams have the tools they need to succeed and our clients receive exceptional service. Don’t forget you can use our continuous listening tool, My Voice Now to keep your feedback coming! Best wishes, Global Employee Experience Manager
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