Every statement that this person has made is untrue. We have sales agents making a very good living, Panda lifetime keys are just that AND transferable, the least expensive version of the lifetime software is lower than $200, we have a lot of technicians employed that work with diligence and a do quality work, a team that monitors phone calls, and a department that makes sure that our customers are happy with our work. If customers aren't happy and request refunds, we happily oblige and yes, the sales agent won't get commission on a plan that refunds.