Pregunta de entrevista de Honeycomb Group
How would you deal with a difficult/angry customer?
Respuesta de la entrevista
Anónimo
31 may 2021
- Actively listen - Speak calmly - Show empathy - Assure the customer that their complaint is important - Arrange follow-ups/keep customer updated on progress - Ensure any third parties work with you to resolve the complaint in a timely manner
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