Chargeback Associate Specialist

México

Process cardholder/merchant dispute transactions within Visa/MasterCard/Prosa and federal rules and regulations.

GENERAL DUTIES & RESPONSIBILITIES

Learns or remains current on Visa and MasterCard and Prosa (CID) rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
Handles all aspects of the dispute process in compliance with Visa/MasterCard/Prosa, federal and state rules and regulations.
Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for Worldpay and/or merchants.
Ensures compliance with federal and state regulations in resolving billing errors.
Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.

Advanced/ Fluent English

EDUCATION REQUIREMENTS
High school diploma

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Knowledge of Visa/MasterCard/Prosa operating rules and regulations and federal and state regulations
Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
Excellent customer service skills that build high levels of customer satisfaction
Effective verbal and written communication skills
Computer navigation and operation skills
Detail-oriented with good organizational skills
Ability to manage multiple tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality

Inicia sesión para buscar evaluaciones auténticas, calificaciones anónimas y datos sobre los sueldos antes de postularte.

3.8

3.8

México

México

Process cardholder/merchant dispute transactions within Visa/MasterCard/Prosa and federal rules and regulations.

GENERAL DUTIES & RESPONSIBILITIES

Learns or remains current on Visa and MasterCard and Prosa (CID) rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
Handles all aspects of the dispute process in compliance with Visa/MasterCard/Prosa, federal and state rules and regulations.
Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for Worldpay and/or merchants.
Ensures compliance with federal and state regulations in resolving billing errors.
Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.

Advanced/ Fluent English

EDUCATION REQUIREMENTS
High school diploma

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Knowledge of Visa/MasterCard/Prosa operating rules and regulations and federal and state regulations
Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
Excellent customer service skills that build high levels of customer satisfaction
Effective verbal and written communication skills
Computer navigation and operation skills
Detail-oriented with good organizational skills
Ability to manage multiple tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality

Inicia sesión para buscar evaluaciones auténticas, calificaciones anónimas y datos sobre los sueldos antes de postularte.

3.8

2 empleos con la palabra México