Job Description

Who We’re Looking For

We are seeking a Senior HRIS Analyst who is as comfortable building a global performance cycle as they are diving into the ticket queue to solve a complex business process error. You are someone who leads the evolution of our Workday Talent landscape but remains deeply "hands-on" in the system. You don't just fix problems; you document the "why" and bring junior team members along for the ride. We need a versatile Workday expert who is passionate about Talent & Performance but has the HCM-adjacent breadth to support the broader ecosystem whenever needed and a desire to continue developing.

What You’ll Be Doing

• Full-Stack Configuration: Own the end-to-end configuration for Talent & Performance (Reviews, Calibration, Succession, Reporting and the connection between Talent and Advanced Comp processes) while maintaining "day-to-day" ticket workload across Talent and other supported modules.

• Mentorship & Cross-Training: Act as a technical escalation point for junior analysts. You will lead "knowledge transfer" sessions and build documentation to ensure the team is cross-trained and that no single person is a "single point of failure."

• System Evolution: Lead the technical roadmap for Talent features, ensuring we are maximizing our Workday investment through biannual releases and feature adoption.

• Production Support: Troubleshoot complex issues involving Calculated Fields, Business Processes, and Security Groups with a focus on root-cause analysis and permanent solutions.

• Stakeholder Partnership: Partner with business stakeholders to translate "people strategy" into technical reality, managing expectations and delivering results in an agile environment.

Required Qualifications

• Experience: 5+ years in HRIS, with 3+ years of deep Workday configuration experience.

• Module Expertise: 2+ years of deep configuration experience within Workday Talent & Performance. Flexibility and experience in Core HCM, Reporting, Compensation or Adv. Comp is highly preferred.

• Technical "Heavy Lifting": Expert-level skills in Reporting, Calculated Fields, and EIBs. You must be comfortable managing data loads and complex logic independently.

• Testing & Documentation: A disciplined approach to UAT, regression testing, and creating "living" technical documentation that the whole team can use.

• Language: Professional fluency in English (written and verbal).

• Location: Based in or willing to relocate to Mexico City.

What Will Set You Apart

• The "No Task Too Small" Mentality: You take pride in a clean ticket queue and high user satisfaction scores.

• Natural Teacher: You have a track record of coaching more junior peers and helping them level up their configuration skills.

• Solution Architect Mindset: You can look at a messy manual process and visualize the automated Workday solution, then actually build it.

• Bilingual Communication: The ability to explain complex technical "Workday-speak" to non-technical stakeholders

• Curiosity: Naturally curious and solutions-driven, with a history of taking ownership and driving tasks forward with minimal direction

*Note: We are only able to hire candidates who are currently living in Mexico City or Pune, India. Those living outside of Mexico City or Pune must be willing to relocate and work from Mexico City or Pune.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.