Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across……
3rd level support tasks for SSM team related topics. Well organized technical planning and problem-solving skills. Improvement of existing management systems.…
2+ years of experience in L2 technical support for web applications. Contribute to the continuous improvement of support processes, including automation and AI……
4–6 years of relevant experience in technical/product support or a similar role. Collaborate with an international team to provide advanced technical support……
Facilitate and arbitrate technical solutions in collaboration with discipline contributors when required. Act as the first technical contact of the project……
3+ years of hands-on work in L2 technical support within web application environments. Demonstrated success in owning support tickets through their entire……
To come up with the automated technical solutions to optimize both operational and technical process. As a Support Specialist, you will be responsible for high……
Provide technical support to end users (L1 & L2) for hardware, software, and connectivity issues. Strong knowledge of: Windows 10/11 and MacOS.…
Provide remote technical support for Infoblox customers and partners. 1+ years remote technical support, systems administration, and network administration……
$55,000 - $75,000 (Proporcionado por el empleador)
Candidatura rápida
Deliver within Agile sprints, managing iterative development, technical testing, and UAT. Somos un grupo internacional de consultoría digital ágil.…
Provide technical feedback and support to Development teams Perform detailed RCA of issues in production, and implement corrective actions Validated……
3-5 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures. 12 days of vacation plus 6 floating days.…
Proficient problem-solving skills and strong technical troubleshooting abilities. Experience providing Level 2 (L2) support in a tech-driven business……
Technical Analysis: Knowledge of the concepts, methodologies, and activities in technical analysis; ability to forecast the direction of technical landscape……
3–5 years supporting Pitcher platform OR 5+ years with similar platforms (Salesforce, Veeva, CRM tools). Experience in application or CRM support environments.…
Minimum of 5 to 7 years of progressive technical working experience as a Database administrator. The incumbent must be prepared to do shift work as well as……
Mentor L1 and L2 support engineers. Provide technical recommendations for service improvements. Manage and support enterprise endpoint management platforms.…
Be part of a L3 team, spread across 3 time zones, to support troubleshooting IT platforms issues, when required (escalated from previous support levels L1 and……
Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows. Education: Computer Science education and/or relevant……
As member of project team attends Project Meetings (WOOOM, ...), leads and/or suports all project activities where purchasing is involved (NPA, PRKF, Sourcing……
Provide technical feedback and support to Development teams Perform detailed RCA of issues in production, and implement corrective actions Validated……
Net application developer and production support engineer is an added advantage. This ensures we can provide timely and effective support tailored to each……
$60,000 - $75,000 (Proporcionado por el empleador)
Candidatura rápida
Demand shaping and technical feasibility analysis. Help during Operational support or incident management. Strengthen technical depth and architectural quality……
Global IT Service Desk Chat Support Services Summary of Services
Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfill common requests, and deflect avoidable escalations for client IT Service Desk. Detailed description of the Services
Consultant shall perform the following activities as part of Chat Support:
Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across devices.
Incident Management: Accurately capture, categorize, and log incidents within the ServiceNow ticketing system, ensuring compliance with agreed service level targets.
Escalation Protocols: Promptly escalate unresolved or complex issues to next level in accordance with established escalation protocols.
User Experience: Deliver a professional and consistent user experience by adhering to approved scripts, knowledge base articles, and quality standards.
Knowledge Contribution: Actively contribute to the improvement of existing scripts and knowledge base articles to enhance service efficiency.
Operational Coverage: Maintain operational coverage as defined in the Hours of Coverage section, ensuring continuity of service during agreed support windows and implementing real-time operational adjustments based on volume forecasts and peak demand.
Procedures Manual: Develop and appropriately update and maintain a Procedures Manual, subject to client’s approval. Implement necessary changes or additions to the Procedures Manual identified by client that it deems appropriate.
Primary responsibilities
Key attributes/skills
Scope & autonomy
Provide floor support; improve KB/scripts; validate escalations; coach L1 analysts; support Procedures Manual updates.
Deep process knowledge; coaching skills; documentation and KB authoring proficiency.
Guides team; approves justified deviations from scripts; recommends SOP updates.