Rackspace is hiring for a highly organized and technically savvy Operations & Systems Administrator to help streamline, automate, and scale our internal operations. Within this role you’ll be responsible for optimizing workflows using Monday.com, integrating operational tools, and leveraging AI-driven solutions to improve efficiency, visibility, and execution across the business. You must be both operationally minded and technically curious — someone who enjoys turning messy processes into clean systems and knows how to use modern tools (including AI) to work smarter.

Work Location: If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Jalisco, Nuevo Leon, Puebla, Guadalajara, or Queretaro.

Key Responsibilities:

• Own and manage operational tools and systems (e.g., CRM, project management, documentation platforms), ensuring they are optimized and effectively integrated.
• Design, maintain, and optimize workflows in Monday.com to support day-to-day operations.
• Identify inefficiencies and recommend tooling, automation, or AI-driven solutions to improve operational efficiency.
• Support and manage system integrations using APIs, automation platforms , or native features.
• Document, improve, and maintain standard operating procedures (SOPs).
• Partner with leadership and cross-functional teams to understand operational needs and translate them into scalable processes.
• Train team members on systems, workflows, and best practices.
• Provide ongoing system support and drive continuous improvement of operational processes.

Qualifications:

• 5+ years of experience in operations, systems administration, or process improvement
• Bachelor’s degree in computer science or a related field of study is preferred; Must be a high school graduate
• Experience working with operational tools and SaaS platforms
• Comfortable using AI tools (e.g., ChatGPT, AI agents, automation tools) in a business context
• Familiarity with AWS (basic cloud concepts, storage, permissions, or services)
• Experience building internal tooling or dashboards
• Hands-on experience with Monday.com (boards, automations, dashboards)
• Prefer candidates who are AWS Practitioner certified
• Prefer experience with automation platforms (Zapier, Make, n8n, etc.)
• Prefer experience working with APIs or basic scripting

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