Client Care Coordinator / Intake & Coaching Specialist (Remote | Full-Time)

Schedule: 8-hour shifts (EST)

• 6:00 AM – 2:00 PM
• 8:00 AM – 4:00 PM
• 12:00 PM – 8:00 PM
• Sunday–Thursday or Tuesday–Saturday

Pay: Negotiable

About Footprints to Feel Better

Footprints to Feel Better is a growing mental health organization committed to providing compassionate, accessible, and high-quality support to individuals and families. Our mission is to empower clients to improve their wellbeing through personalized care, meaningful connections, and supportive resources. We work collaboratively to ensure every client receives respectful, client-centered support that promotes growth, resilience, and long-term success.

Position Overview

We're hiring a Client Care Coordinator to serve as the warm, welcoming first point of contact for new and existing clients. This role is primarily an intake position with coaching-style sessions woven throughout — meaning you'll be guiding clients through onboarding, gathering important information, and also holding space for meaningful one-on-one conversations that help clients feel heard, supported, and set up for success.

This is a non-clinical role (no therapy involved). What matters most is who you are: someone genuinely charismatic, friendly, warm, and emotionally intelligent, with the kind of presence that puts people at ease from the very first conversation.

Key Responsibilities

• Conduct intake conversations with new clients in a warm, professional manner
• Lead 30–60 minute coaching-style sessions focused on connection, goal-setting, and follow-through
• Build strong, trusting relationships with every client you interact with
• Coordinate care and ensure timely follow-ups
• Provide tools, resources, and referrals as needed
• Maintain accurate documentation of client interactions
• Collaborate with internal teams to support a smooth client experience
• Maintain professionalism, confidentiality, and appropriate boundaries

What We're Looking For

We're more interested in who you are than what's on your resume. No formal training or credentials required. If you have the qualities below and the ability to learn systems quickly, we want to hear from you.

• Clear, conversational English (required — this is non-negotiable)
• Charismatic, friendly, and naturally warm
• Emotionally intelligent and a strong listener
• Calm, grounded, and able to make people feel comfortable quickly
• Highly organized with strong time management
• Tech-comfortable and quick to pick up new tools and systems
• Able to work independently in a remote environment
• Spanish fluency is a plus, but not required

Additional Information

• 100% Remote
• Full-time position
• Non-clinical role (no therapy involved)

Job Types: Full-time, Permanent

Work Location: Remote