Job Description

Work in partnership with Account Managers in tour planning and maximizing registrations. This includes building relationships with Program Leaders, working with other WorldStrides departments to provide the best customer service and tour product possible, and assisting the Account Managers in aspects of account correspondence. To function as a contributing member of the customer service team through open exchanges, assisting other team members as needed, and a solid partnership with the Account Managers. Ultimately, to have the skills and knowledge to function as Account Managers in their absence and provide excellent customer service exhibit professionalism (confidentiality, positive attitude, consistent promptness, and active support) with company goals. To serve in additional functions on an as-needed basis, possibly in other departments, during periods of non-travel to further the WorldStrides mission statement.

Responsibilities:

• Remain organized and properly plan activities using an Excel Group Sheet to track the timing and completion of all activities that must be done for each group.
• Update, track and advise Account Managers of upcoming tasks using an Excel Group Sheet.
• Provide weekly regular for Account Managers (electronic version).
• Maintain accurate and up-to-date documentation.
• Manage room list process understand company policies and communicate them to the Program Leaders.
• Assist the customer in completing room list.
• Complete data entry of room list in the system.
• Manage pre-tour details educate the customer on timetable and policies.
• Program Information Letter, mailing create customized documents with school travel information.
• Program Leader Final packet, send pre-trip materials sent to school prior to departure of program.
• Discovery Journals, sending educational materials to school prior to departure coordinate shipping with Fulfillment Center.

Qualifications:

• 2-3 years' experience handling multiple tasks in an office environment.
• Excellent time management and organizational skills; strong attention to detail and interpersonal skills, with a positive, solution-oriented attitude.
• Good verbal skills, with a clear and professional telephone demeanor.
• Ability to work under pressure in an office environment, with a willingness to expand time commitment when necessary.
• Demonstrate initiative and eagerness to learn new skills to enhance job effectiveness.
• Typing and computer experience is needed.
• Must be able to visually proof documents and input data into a computer.

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.