Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Incident Management:
· Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.
· Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.
· Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.
Incident Management:
Problem Management:
Change Management:
Reporting/Governance:
Experience and requirements:
· Bachelor’s degree in Information Technology, Computer Science, or related field.
· 5+ years experience in IT Operations, Service Management, or Technical Support roles.
Application & Platform Operations
· Strong understanding of infrastructure, applications, and networks — able to read architecture diagrams and understand component dependencies.
· Proven experience managing operations for business-critical applications (e.g., mobile apps, client portals, extranet platforms).
· Hands-on experience with cloud platforms (such as Azure Portal) and their operational management.
Incident & Outage Management
· Proven background in Incident/Problem/Change Management, ideally in complex hybrid environments.
· Demonstrated ability to coordinate and lead recovery efforts during service outages, ensuring minimal business impact.
· Experience in root cause analysis, incident reporting, and implementing corrective actions for application/service disruptions.
Stakeholder Communication
· Experience communicating with diverse stakeholders (business units, clients, merchants, technical teams) during incidents and recovery processes.
· Ability to translate technical issues into business impact for non-technical audiences.
Service Monitoring & Improvement
· Experience with monitoring tools and dashboards for real-time application health and performance tracking.
Proven track record of driving continuous improvement in service reliability and recovery times.
Technical Knowledge / Certifications:
ITIL or similar framework knowledge. (Certification is a plus). Basic to intermediate knowledge of cloud applications. Experience with monitoring and observability platforms.
Apply now and Vibe with Us!
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