If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role purpose (overall summary)

Responsible for completing sanctions investigation activities within the Regional Sanctions Alert Adjudications team, investigating Level 3 sanctions alerts for transaction activity to determine whether an alert is a True Match or a False Positive, in line with the Global Standards for L3 Sanctions Alert Adjudication and within agreed deadlines.

Accountable for accurate recording of all decisions and for escalating all True Matches to the relevant Country Sanctions Officer. Also responsible for the accurate and timely capture of information required to produce ongoing Operational and Strategic MI, supporting second line of defence oversight of sanctions risk within the region.

Key responsibilities (Principal Accountabilities)

1) Alert adjudication and investigation (Level 3)

• Investigate Level 3 sanctions alerts for transaction activity and determine False Positive vs Potential/Confirmed True Match in line with global standards.
• Complete adjudication within agreed deadlines/SLA, with appropriate escalation and mitigating actions where items are not meeting SLA.
• Ensure clarity and accuracy when providing information to team members and other stakeholders.
• Maintain complete, accurate case documentation to support decisions.

2) Escalation and issue management

• Escalate confirmed True Matches to the relevant Country Sanctions Officer in the correct manner and within agreed timescales.
• Act as the initial escalation point for issues raised by Country Sanctions Officers or colleagues from the Lines of Business.
• Escalate identified sanctions breaches appropriately to the required escalation point.

3) Policy, standards, quality and continuous improvement

• Ensure full adherence to Global Standards Policy within the region, including related sanctions guidance and operating procedures.
• Support the Alert Adjudication Lead in identifying sanctions themes and trends.
• Assist with periodic reviews of sanctions standards (procedures, risk-based approaches and QA).
• Identify opportunities for efficiency and continuous process improvement alongside the Adjudication Lead.

4) Stakeholder management, audit and cross-functional working

• Work closely with the Regional Alert Adjudication Lead to support engagement with FCC Monitoring & Testing and FCC Assurance to deploy system and procedural changes effectively.
• Support senior management in engagement with Internal Audit by supplying information in a timely and accurate manner as required.

5) Leadership and teamwork

• Support delivery of the global strategy for the FCC Sanctions function into the region.
• Deputise for the Adjudication Lead when required.
• Prioritise learning and development activities.
• Build positive, professional working relationships across regional and country teams; support coaching and mentoring, particularly for new joiners.
• Demonstrate the ability to multi-task and re-prioritise based on changing team demands.

6) Risk management and internal controls

• Maintain awareness of operational risk within the reporting line (identification, assessment, mitigation and control, loss identification and reporting).
• Provide support in managing sanctions risk for the region and help businesses/functions address actual and potential sanctions compliance issues.
• Demonstrate adherence to internal controls by following procedures, keeping appropriate records, and implementing internal/external audit points (including regulator issues) in a timely manner.
• Support responses to adverse compliance metrics, including unsatisfactory FCC reviews and audit reports.

Typical KPIs / targets

• Non-compliance with policy is communicated, reported and escalated appropriately in a timely and sensitive manner.
• All alert cases (False Positive / True Match) have full and accurate documentation, completed within agreed timescales.
• True Matches are escalated correctly and within agreed timescales.
• Reporting is completed error-free and on time.
• Alert adjudication root cause analysis is completed.
• Alerts are managed within agreed SLAs; any missed SLAs are fully documented and evidenced.
• Processing targets are met; alerts are processed error-free and on time.

Role requirements (Knowledge & Experience / Qualifications)

• University degree in International Relations/Political Science (preferred but not mandatory).
• Strong critical thinking skills.
• Interest/awareness of geopolitical events that have/could impact sanctions.
• Ability to interpret and solve complex issues (lateral thinking).
• High level of English language skills.
• Proficient in Microsoft Office applications.
• Excellent communication skills with strong interpersonal and influencing capability.
• Ability to adapt to change and provide input where necessary.
• Chinese language skills (an asset, but neither preferred nor mandatory).

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***