Job Overview

Prestige Country Parks is seeking a friendly, organised, and professional Receptionist to join our team. As the first point of contact for guests, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for all visitors. This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment. Mainly based at our Malton Grange office.

Key Responsibilities

• Welcome guests on arrival and assist with check-in and check-out procedures.
• Handle telephone, email, and face-to-face enquiries professionally and efficiently.
• Manage reservations and booking systems accurately.
• Provide guests with information about lodge facilities, local attractions, and services.
• Process payments and maintain accurate records.
• Respond promptly to guest requests, concerns, and complaints, ensuring a high level of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure lodges are prepared and maintained to company standards.
• Maintain a clean, organised, and professional reception area.
• Support the wider team with administrative duties as required.

Skills & Experience

• Previous experience in a receptionist, front-of-house, or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using computers and Microsoft Office.
• Ability to remain calm and professional under pressure.
• Flexible approach to working hours, including weekends and holidays.
• Fully training to be given to the right candidate.

Personal Qualities

• Friendly and approachable personality.
• Professional appearance and attitude.
• Reliable, punctual, and trustworthy.
• Team player with a positive attitude.
• Passion for delivering excellent guest experiences.

Benefits

• Competitive salary.
• Staff discounts and perks.
• Training and development opportunities.
• Supportive and friendly working environment.
• Opportunity to work in a beautiful holiday lodge setting.

Working Hours

Part time position, 3 days a week 9am till 5pm on a rota basis including weekends. Provisionally 2 weekdays and a Saturday a week. Extra hours may be available covering other park locations and staff holiday.

Job Type: Part-time

Pay: £13.20 per hour

Expected hours: No less than 22.5 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Language:

• English (preferred)

Work Location: In person