Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Technical Squad Leader at Kyndryl, you will lead multidisciplinary technical teams responsible for delivering reliable, high‑quality IT services in complex operational environments. In this role, you will oversee day‑to‑day operations, prioritize workload and capacity across squads, and ensure consistent delivery against defined SLAs and KPIs.

You will act as a key point of coordination between technical teams, customers, and internal stakeholders, managing escalations, driving continuous improvement, and fostering a result-oriented culture. Your leadership will be critical to maintaining service stability, customer satisfaction, and operational excellence in enterprise technology operations.

Key Responsibilities

• Lead and manage multidisciplinary technical squads, ensuring effective task prioritization, capacity management, and operational execution.

• Drive service performance through ongoing monitoring of SLAs, KPIs, and operational metrics, ensuring results‑oriented delivery.

• Manage operational and technical escalations, making timely decisions to resolve issues and minimize service impact.

• Collaborate with customers and internal stakeholders, providing clear communication, expectations management, and service transparency.

• Promote continuous improvement through process optimization, automation initiatives, and performance analysis.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 8+ years of experience managing technology operations or IT service delivery environments.

• Proven experience leading technical teams and managing day‑to‑day operational workloads and priorities.

• Strong understanding of IT operations, including infrastructure, cloud, support, and service management concepts.

• Demonstrated experience managing SLAs, KPIs, operational metrics, and service performance.

• Strong decision‑making skills and experience handling technical and operational escalations.

• ITIL knowledge or certification.

• Intermediate English proficiency for customer communication and collaboration with global teams.

Preferred Skills and Experience

• Experience in enterprise or multi‑client service delivery environments.

• Exposure to process automation and continuous improvement initiatives.

• Strong stakeholder management and communication skills at multiple organizational levels.

• Experience working under pressure in high‑availability, mission‑critical environments.
  

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.