Overview
We are seeking a highly organised, detail-oriented Administrator to join our disaster restoration team. This role plays a key part in supporting both office operations and field coordination, ensuring that restoration jobs are allocated efficiently and managed effectively. The successful candidate will have excellent communication skills, the ability to multitask under pressure, and a flexible attitude—ready to assist across departments and step in wherever support is needed to keep operations running smoothly.

Responsibilities

• Managing insurance claims and maintaining close liaison with insurers, loss adjusters, restoration specialists, subcontractors, and clients throughout the entire claims process.
• Provide support to our restoration technicians by communicating challenges and helping with problem-solving.
• Answer and direct phone calls professionally and courteously.
• Perform accurate and efficient data entry tasks and maintain digital systems.
• Oversee and monitor the progress of projects, coordinating between departments to ensure all tasks are completed on time and to quality standards.
• Acting as a dispatcher, responsible for efficiently scheduling, allocating, and assigning restoration jobs to technicians to maximise productivity, minimise response times, and ensure effective coordination and high-quality service delivery throughout all restoration activities.
• Utilise dispatch and job management software to track technician assignments, update job statuses, and ensure accurate reporting.
• Respond to inquiries, requests for information, and status updates in a timely and professional manner
• Create and submit invoices for the insurance company
• Address concerns, escalate issues as necessary, and ensure timely resolution of inquiries and complaints.
• Manage inventory levels and conduct regular stock checks to ensure availability and reordering of supplies.
• Assist in other areas of facility operations as required.

Experience

• Minimum 2 years' experience in an administrative, coordination role
• Excellent problem-solving skills, with the ability to remain calm under pressure and communicate effectively with both clients and field staff.
• Tech-savvy, with strong computer skills and confidence using digital platforms and communication tools.
• Strong interpersonal and communication skills, both written and verbal.
• Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously.

This position offers a rewarding opportunity for a motivated individual eager to support our organisation’s success through efficient administrative practices.

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension

Ability to commute/relocate:

• West London, Greater London: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Our office is in Brentford, West London (TW8 9HF). Can you reliably commute here within about 40 minutes each way, Monday to Friday?
• How many years of professional office administration experience do you have?

Work Location: In person