About the Role
We are hiring Technical Support Specialists to support a fast-growing global SaaS platform in the eCommerce space. This role focuses on resolving customer issues through strong communication, structured troubleshooting, and critical thinking.
This is a Tier 1.5 support role, combining customer-facing support with light technical investigation. You will work closely with customers to diagnose issues, interpret system behavior, and provide clear, effective solutions.
What You’ll Do
What We’re Looking For
Technical Expectations
Nice to Have
What Success Looks Like
Why Join Us
Job Type: Full-time
Pay: $20,000.00 - $25,000.00 per month
Work Location: Remote
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