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Who Are GuyKat?

GuyKat is a multi-award-winning eLearning agency based in Birmingham (UK). We also have a sister company in the US, based in Tampa, Florida. We work with some of the largest brands on the planet. At our heart, we are a people-orientated professional services company. We help clients use technology to share knowledge.

Role description

• Location: Remote
• Language requirement: Fluent English required
• Working pattern: Must be able to work ET hours

We are looking for an LMS Platform Analyst to join our Platform Enablement Team (PET), working primarily with our long-term Learning Management System (LMS) partner, Docebo.

This role is to offer a professional premium support engagement with GuyKat clients and partners who have adopted Docebo as their Learning Management System (LMS). Whilst the role focuses on inbound queries and day-to-day administrative support, from time-to-time you will be required to attend virtual/face-to-face client calls to deliver training on Docebo (including new features & functionality), project management and regular engagement calls.

Work is managed through a shared support inbox, with the team responsible for maintaining this. As we look to improve constantly, the team is also involved in researching and developing new systems to aid in enhancing the service they provide.

In this role, you will work with your team and the clients to respond and resolve a wide range of requests promptly, demonstrating excellent communication skills and a flexible proactive attitude. Your role in the team is pivotal in delivering a successful service that is recognised as premium above and beyond support. It requires a genuine passion to work as part of a busy, collaborative team to meet and exceed the expectations required both internally and by the clients.

The Ideal Candidate

Previous experience working with Learning Management Systems (LMS’s) and supporting users of web-based systems would be an advantage, but not essential. What counts is that you are a confident, outgoing person who loves responsibility, challenges, and teamwork. You must be confident in your ability to present information to our clients and internally, who will rely on you for knowledge about the Learning Management System (LMS).

A self-starter with an enthusiasm for absorbing learning quickly and can motivate themselves and work on resolving issues with a view to sharing knowledge amongst others in the team. The role requires a team player and someone who is conscientious and likes to see problems through to resolution. The ability to manage time for new projects is essential.

Due to an increasing volume of work from the US, candidates who can offer flexibility in their working hours (including some hybrid or adjusted hours) would be advantageous.

Required Skills

• Knowledge and experience of working on Learning Management System(s)
• Knowledge and experience of communication platforms (e.g. Google, Office365, Teams, Zoom)
• Knowledge and experience of working in a support environment (Ticketing System, Shared Inbox Support)
• Ability to communicate effectively in a timely manner
• Experience in remote support and training
• Excellent multi-tasker
• Ability to focus on complex tasks to ensure resolution
• Good attention to detail
• Organised with good time management skills
• Able to work independently, flexibly and be adaptable
• Good teamwork skills
• Understanding of the Google and Microsoft suites (e.g. Google Sheets/Excel, Google Docs/Word, Google Slides/PowerPoint)
• Interest in data and reporting
• Knowledge of Trello (desirable but not essential)

What We Offer

Salary: Competitive and aligned with local market rates, dependent on skills and experience.

PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION!

You must submit a CV and a cover letter. The cover letter is far more important than the CV. Applications without a cover letter will be automatically rejected.

By all means use AI to help spell check or review your cover letter - but please write the substantive cover letter yourself, using your own voice. If you bang this ad through AI and say 'write me a cover letter' you'll produce something the same as 90% of the others we get. If somehow you made the interview, you'd be caught out there. Be you.

Your cover letter should explain what attracted you to the role and why GuyKat appeals to you. If your personality comes through, even better! We’re looking for natural communicators.

Job Types: Full-time, Permanent

Pay: $420,000.00 - $540,000.00 per year

Application Question(s):

• Are you comfortable communicating in English (spoken and written)?
• Are you currently based in Mexico and legally authorised to work there?

Work Location: Remote