Job Description

Make offers related to Services activities
Manage the end customer relationship on support and service contract aspects (if applicable)
Ensure the customer satisfaction
Respond to customer requests in terms of services and support
Monitor and Ensure the profitability of the customer account and the economic performance of the contracts
Coordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rules

Job Requirements

But what else? (advantages, specific features, etc.)

Ensure the Sales Process with operators:
Managing to S0 / S2 for new business to end users
Performing the negotiation of the support contract / PSA
Promote the image and services of Safran
Provide Inputs to S&OP & MTP
Organize Performance review with the Customers
Manage customer tickets on portal (when needed, create the ticket and assign it)

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.