Job Description

• Labor Demand Planning.

• Qualifications check & load (weekly).

• Validate employee certifications/qualifications against requirements.

• Prepare and upload qualification data into the HR/time system once per week (or as required).

• Escalate missing or expiring qualifications and track remediation actions.

• Employee data maintenance in Indeavor for next shift (one week), employee base schedule, wage table check, data monitoring and accuracy.

• Maintain and update employee base schedules, pay/wage tables and availability in Endeavour (or the designated scheduling/HRIS) to ensure correct coverage for the next shift(s).

• Verify employee eligibility and status before shift start (assignments, leaves, restrictions).

• Data monitoring & accuracy

• Reconcile schedules, timecards and wage tables to detect discrepancies.

• Maintain data integrity across systems (HRIS, timekeeper, payroll input).

• Run and act on routine audits to reduce timekeeping errors.

• Continuous improvement & analytics.

• Produce regular CI reports and dashboards on clock in/out variances, absenteeism, overtime, shrinkage and productivity.

• Identify trends and propose process improvements to reduce overtime, minimize absenteeism and increase scheduling efficiency.

• Support pilot improvements and document standard operating procedures.

• Tier-1 user support.

• Serve as the first point of contact for time & scheduling system issues (password resets, basic troubleshooting, how-to questions).

• Triage and resolve common user problems; escalate complex issues to Tier-2/IT.

• Maintain a knowledge base / FAQ for common user questions.

• Collaboration and compliance

• Work with HR, payroll, operations and site managers to ensure schedule adherence and regulatory compliance (labor laws, union rules where applicable).

• Support audits and provide records as requested.

• 2+ years in HR operations/timekeeping/scheduling or related operational support role.

• Experience with time & attendance systems (e.g., Kronos/UKG, Workday Leave Absence Module, Indeavor, Dayforce, or similar).

• Strong Excel skills (pivot tables, vlookups/XLOOKUP, basic formulas).

• Strong attention to detail and data accuracy.

• Good written and verbal communication in English and Spanish; customer-service orientation.

• Ability to work on a shift schedule and meet weekly deadlines.

• Associate or bachelor’s degree in HR, business, analytics or related field (or equivalent experience).

• Experience in manufacturing environment/sector.

• Familiarity with reporting tools (Power BI, Tableau).

• Experience with labor rules/union scheduling and wage table management.

• Continuous improvement or Lean experience.

• Data integrity focus.

• Analytical mindset and problem solving.

• Effective communicator.

• Time management and ability to meet weekly cadence.

• Team collaboration and escalation judgement.

• Empathy & Care: Acts as a cultural carrier who welcomes and supports new colleagues with warmth and respect.

• Dependability: Reliable, punctual, and consistently follows through on commitments.

• Communication: Clear, concise, and proactive communicator.

• Adaptability: Comfortable with ambiguity and able to adjust priorities quickly.

• Collaborative: Team-oriented and focused on delivering a seamless experience for new hires.

Location(s)

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .