At first glance, a hospital emergency room and an airport gate seem worlds apart—one filled with medical urgency, the other with travel logistics. But for Alana Hassell, who’s walked both paths, the common thread is clear: people. Before starting her career in aviation, Alana was a certified medical assistant working in emergency rooms across Detroit. “It was high-pressure and nonstop. But it taught me how to stay calm and show compassion, even in chaos,” she says. Alana found her way into aviation during the pandemic, working on the ramp at United Airlines. After an injury took her off the ramp, she returned to healthcare briefly but never forgot the rush—and the joy—of working in aviation. Joining Unifi reconnected her to that energy. Read more: https://www.linkedin.com/pulse/from-er-airportalana-hassells-journey-unifi-unifiaviation-d2pwc/
At the heart of Orlando International Airport, Ronnie Cash has always embodied the spirit of service—helping passengers with warmth, grace and care. But when December rolls around, Ronnie becomes something else entirely: a passionate performer, ready to bring his cultural roots to life in the vibrant rhythms of Junkanoo, a tradition that has shaped him from his roots in Nassau, Bahamas. For Ronnie, Junkanoo is more than just a celebration; it’s a cultural expression, an integral part of who he is. Every year, while most are winding down for the holidays, Ronnie is gearing up for the biggest event of the year. “It’s the sound of cowbells, goat-skin drums, and the music that pulses through my soul,” he says. “It’s more than a parade—it’s me.” Read more: https://www.linkedin.com/pulse/dancing-through-life-how-ronnie-cash-brings-spirit-junkanoo-4p6ic/?trackingId=JIlZUflVTOmSZk5EU6DIxA%3D%3D
“I’m not supposed to be here,” says Mark Brown, Station Manager in San Diego. “Doctors told me I wouldn’t walk or work again—but I knew I had more to give.” Mark’s story begins in the U.S. Navy, where he served for 14 years. “I was a drill instructor, so I learned how to lead under pressure, how to communicate and how to motivate people with completely different backgrounds. It taught me a lot about respect—both giving and earning it.” After the Navy, he became a master trainer in the fitness world. “I specialized in corrective exercise and working with clients who had disabilities. Helping someone walk without a limp or lift their kids again—that was meaningful work.”
We recently hosted a thank-you luncheon for our Delta Corporate Security partners to recognize their continued trust and collaboration. They were joined by Unifi’s Chief Safety Officer, Brian Bartal, and Chief Customer Officer, Don Ridgway, along with members of our Security leadership team—reinforcing our commitment to service, safety, and partnership at every level. We’re proud to partner with Delta and look forward to continued success together
We’ve officially launched cabin cleaning service for American Airlines at LaGuardia Airport (LGA) and a warm welcome to the 123 new agents ready to make an impact from day one. Huge thanks to everyone who worked behind the scenes to make this start-up a success. Let’s keep the momentum going!
From ramp agent to Delta Red Coat, Michele Ross has built an incredible 13-year career with us at Unifi, proving that passion and perseverance can take you anywhere. Michele’s story is a true example of the power of empathy in customer service. Whether celebrating a passenger’s 102nd birthday or comforting someone in need, she goes above and beyond to make a difference. Join us in celebrating Michele and the incredible impact she makes every day!
At O’Hare International Airport (ORD) in Chicago, we believe creativity has a place in every corner of the airport—even in the most unexpected spots. Our incredible janitorial team, over 300 strong, recently took part in a unique challenge: designing our barrel trash bins! This contest gave our team the chance to express themselves and bring new energy to a part of the job that often goes unnoticed. The results? Eye-catching, personality-filled bins that reflect the spirit of the people who keep our airport clean and running smoothly every day.
At Belfast International Airport, David McFadzen is more than just a Station Manager – he's a hands-on leader who goes above and beyond to support his team. Whether working before or after his shift, jumping in for an aircraft wash or simply bringing coffee and pizza to celebrate a job well done, David’s dedication sets the tone for a culture of teamwork and success. His leadership is built on passion, experience and a commitment to others’ success. “It’s not about one person – it's about all of us,” he says. By fostering open communication, encouraging growth and always leading by example, David ensures that everyone wins together.
A huge congratulations to Mezmure Mulusew, our Manager at MSP, for being recognized as a 2024 Airport Customer Service Hero by the Metropolitan Airports Commission. Out of 20,000+ employees and volunteers, only three individuals receive this prestigious award each year—an incredible testament to Mezmure’s dedication, leadership, and commitment to enhancing the customer experience. This well-deserved honor reflects the passion and excellence that drive our teams every day. Cheers!
A huge thank you to our incredible team in Atlanta for making the Unifi Annual Blood Drive in partnership with the American Red Cross a success! Your generosity and willingness to roll up your sleeves will make a life-saving difference for those in need. We’re proud to have a team that steps up to give back.
