🌟Celebrating our April Award Winners in Tulsa!🌟 MVP Award: Sara Sara goes above and beyond, leading her program in mobile line sales while remaining incredibly supportive of her teammates. Her positive attitude, strong work ethic, and willingness to help others make a noticeable impact on the team. Aspire Award: Cassandra Cassandra is a driven seller who exceeds her sales goals month after month. Her reliability, preparation, and professionalism contribute to team stability and morale, and her collaborative nature fosters a positive work environment for her peers.
March Wrap-Up! March was a busy month at Avantive Solutions! We kicked off the month with Employee Appreciation Day to say thank you. Our sites in Tulsa, Noida, Guadalajara, and CDMX came together to recognize International Women's Day and the incredible women who lead and inspire our teams. Our Noida team also celebrated Holi, bringing color and joy to the office! Our Tulsa headquarters had a blast celebrating St. Patrick's Day and a Spring Spirit Week to kick off the season. And our Mexico contact centers got in on the spring fun too, hosting a Spring Decorating Contest with winners earning some great prizes! And through it all, our teams kept delivering. Customers were helped, sales were made, and we had some great client visits. The best part is...we are hiring! Apply today and join the fun: AvantiveSolutions.com/Jobs
¡Feliz Día de la Independencia! In September, our Mexico teams celebrated with decorations, laughter, and plenty of ¡Viva México! spirit before enjoying their Independence Day off.
Who doesn’t love an excuse to dress up and have some fun? Our Tulsa team rocked some awesome looks during a Summer Spirit Week. Great customer care starts with happy, motivated teams, and a little fun goes a long way toward making every call a great one.
Recently, our Mexico City contact center team came together for a cause that truly matters, supporting Albergue Infantil Inés María Gasca, a local organization dedicated to providing resources to children whose guardians work long hours to make ends meet. Thanks to the generosity of our sales and customer service agents, our collection drive was an overwhelming success, demonstrating how small actions can create meaningful change.
We’re thrilled to share that Lauren Mastrojohn, our Director of Client Success, has been honored with the Silver award for Customer Service Leader of the Year at the 19th annual Stevie® Awards for Sales & Customer Service! She partnered with the client to identify and prioritize core KPIs critical to program success, such as improving service levels, reducing escalations, and optimizing costs. She developed a comprehensive department-by-department roles and responsibilities matrix, ensuring every aspect of the launch was meticulously executed on time. Her leadership included managing internal teams to revamp training materials, refine system processes, and design tailored standard operating procedures (SOPs) to enhance overall customer experience (CX.) The results of her leadership were transformative. Key performance metrics saw dramatic improvements: live agent interactions increased by 7%, voicemail usage dropped by 97%, and escalations decreased by 90%. We couldn’t be prouder to have Lauren Mastrojohn on our team. Congratulations, Lauren!
