first attended testing that was held at main HQ on 540 Broad Street, Newark Nj consisted of General Knowledge/Iq test, after successfully passing, was asked to take a keyboard entry test basically enetring customer information, after passing that, was asked to take a mock call test ex-employees call into test room act either as Irate or customers soliciting new service. Once I passed that final test was asked to take drug test. a week later was called for a phone interview, questions dealing with adverse weather conditions versus attendance. finally was notified by mail to come in for a person to person interview, was made an offer , I accepted and was schedule to begin a 4 week training , after training was placed on calling floor to listen to daily customer call with an existing consultant this is referred to as "nesting" for 2 weeks and finally started taking calls after this.