Had an informal conversation with the branch manager about the branch, customers, requirements, etc. He gave me a basic description of the job, what my expectations would be, things about instore environment, and how it would be different from my current role. I applied through indeed.com, uploaded my resume, and then you have to take a pre employment survey. Asks a lot of behavioral questions about how you work, with people, better motivated by money or recognition, etc. After that is submitted, I received a call from the hiring department to ask me some more pre-employment questions. This is basically to see what kind of job you are in now, ask questions about requirements of you in that current job, your salary expectations, etc. About a week later, I had a face-to-face with the branch manager. This was a very informal process because i'd spoke with him previously. After that, about a week later, I received another call from HR to schedule an interview with the area manager. The area manager interview was mostly behavioral questions. Definitely look up STAR interview questions for this one. The area manager asked me a lot of how I worked in my previous role, what difficult situations had arisen, and how I overcame them. After the last interview, about another week later, I received a call with the offer from HR. They would not budge on salary, but I was still working on a huge jump from my current role so I accepted happily. Overall the process was a little lengthy because everything goes through the hiring department, but was well worth the work in the end.