First I received a phone interview which was set up through email. Then I got a second interview in the building. I made sure to show up at least 15 minutes early and dress professionally. I brought four copies of my resume in a portfolio. They brought me in for a tour of the building. They then sat me down in a room with two supervisors who conducted the first interview and then after that I went to a second room with a manager and supervisor who did a role play scenario. They didn't expect me to be perfect but I just used common sense and was aware of the conversation. I made sure I was empathetic as that is something they are big on. Know the difference between empathy and sympathy.