I replied to an online post. I was called by a recruiter less than a week later, asking for a phone interview..about 30 minutes. Went over resume, and she asked questions on that as needed. She also asked a few situational questions. Then she said based on our interaction, she wanted to set me up for a 3 hour interview/ skills testing session, the following week. I interviewed with 2 very nice, very knowledgeable managers. These were one after another, maybe 30-45 minutes each. They used STAR format, but used different questions. Both answered all my questions on the positions, and were willing to elaborate on my questions, and never made me feel rushed. I then went to the testing room. That took about an hour and a half or so. I was told that my recruiter will be in touch. Later that night I got an email asking to fill out paperwork to start the background check. The next Monday I received a contingent offer (based on the conclusion of my background)

I applied online by uploading my resume and taking a couple competency tests. A week later I was called to set up a phone screening interview, where they asked a little bit about my previous work experience and a little about time-specific instances (ex - describe a time when you displayed excellent customer service to a difficult customer). At the end of the call, the recruiter told me she would like to have me come into the office for an open house, where I would interview again and job shadow, etc. That was a week later, and it was definitely a different experience. Myself and another applicant were first brought into a meeting room where an employee explained the principals and quality standards of Liberty Mutual, some history on the company, etc. Then I met with a manager for my first interview - again, VERY SPECIFIC. Name a time when...describe an instance when....and so on. I really had to prepare for this interview, so don't go in blind. Next I job shadowed a current employee, took a written test (it was an example of how I would handle a claim, steps I would take), took an online test very similar to the one I took when I applied online, and lastly took an interactive customer service test. Finally, I interviewed with one of the top managers who - again - asked me very time specific questions. Come up with lots of examples! The next day I was called by LM and offered a position pending a background check. The background check took about 2 weeks, and once it cleared my start date was another 2 weeks later, and now I'm going through 2 weeks of extensive training. It's a very very very very lengthy process, but this company is very impressive - offers excellent benefits and incentives, and everyone seems very happy here. Good team vibe, so you don't feel like they're just throwing you out on the floor and telling you to start answering calls without any help or training.