The interview process is very long but only because if you can't handle the interview process you most definitely cannot handle the job. The job causes a lot of people to burnout and causes a lot of stress. The people that work there are generally really nice but you hardly ever take breaks with your colleagues since it's never a set break schedule so everyone has different lunches daily. You are basicay sitting at a desk all day taking call after call after call. Time between calls are never to just socialize with coworkers you also have mountains of follow up work to do on existing claims. You do feel isolated even though you are sitting with people. They are super strict with everything and if you don't meet the goals you will be terminated. Even the bathroom breaks are calculated. You have the document everything on a call if not you get scolded. Your calls are being listened to constantly which isn't as bad as it sounds, but if you forget something they pull you into a room and make you listen to your call and tell you everything you did wrong as well as make colleagues listen to your calls so everyone can see what you did wrong. Home office also listens to calls and they display who gets not satisfactory calls or satisfactory calls and it becomes this huge competition within each nationwide region which is Ridiculous. During that time when home office listens to calls everyone is under a huge amount of stress because you cannot mess anything up or it makes your region look bad. Which is a hard thing to do since there are literally like 80 things to say on a simple phone call. Everything you do is under a microscope. Do not apply if you dont like micromanagement because that is geicos specialty.

It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process. Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating. Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.