Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en GEICO (Poway, CA) en oct 2021
Entrevista
Pretty basic, first I submitted an application, then received a call to set up a 30-40 minute phone interview of asking simple questions, describing the job and pay, my qualifications and describing past employment duties, biggest weakness etc. Then I received an email with a link to an online situations + typing test. Afterwards, scheduled a 40 minute video conference call, re-affirming to me the pay, the type of job experience to expect, the training dates and at the end was told I was invited to join the team. Took a couple of weeks to get but not impossible. Just make sure you understand properly the job function and reality of what you will be facing on a daily basis, and know how to sell your skills that will match what they are looking for (Customer service skills and persuasion skills).
Preguntas de entrevista [1]
Pregunta 1
-Describe a time when you were challenged to be the best at something
-Describe a situation where you had to persuade someone to add on something to their bill.
-What would I say to persuade a customer who denied a +$40/mo. extra charge for collision protection for his expensive car to add on the extra monthly fee?
-How handle a customer who calls demanding to speak to the manager right away?
-how respond to a customer who was charged a fee for insufficient funds on their monthly bill?
Acudí a una entrevista en GEICO (Virginia Beach, VA)
Entrevista
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
Me postulé a través de otra fuente. El proceso tomó 2 semanas. Acudí a una entrevista en GEICO
Entrevista
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
Me postulé en línea. Acudí a una entrevista en GEICO (Tampa, FL)
Entrevista
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Preguntas de entrevista [1]
Pregunta 1
1. Tell me a time when you had to deal with a customer and provided empathy?