It's a pretty complex process that can take a few days or a few weeks, depending on their level of desperation. You start out with the online application. Once submitted, you may or may not get a call from a hiring agent in the regional office. You'll have a brief 10-15 minute interview. If you pass that, you'll be scheduled for a 30-60 minute phone interview. If you pass that, they'll drag you into the local office for a "Live-Action Role Play." Wherein you'll be tasked with reading a packet of information to coach you on a position at a fake agency and before you will be some "files" placed in standard folders, a telephone, and a sheet of paper. You'll have 25 minutes to read the packet and learn "the job" prior to some people calling you on your phone. You'll then be asked various questions from people reading a script. You must answer the questions and then document your conversation and file it in the appropriate folder. If you pass this, you'll get to sit with an adjuster doing the job you may be doing for an hour. Listening to their calls, taking notes, etc. Odds are (since the Seattle office is desperate) you'll be placed next to an attractive adjuster of the opposite gender. After this you'll go in for a one on one interview with the branch manager, providing they liked your answers to the role play. This is a 30-45 minute solo interview. At the end they'll either offer you the job or they'll say "we'll contact you later." The latter is essentially the kinder way of saying, "have a good life." So if they offer you the job and you are single OR have no other time consuming commitments that may otherwise cause you to want to actually leave work when your shift is over, accept the job. Otherwise, they'll move on.