After I submitted my application, I was contacted very shortly thereafter to take the required tests, which essentially look at your aptitude for the position and your math and English skills. After that, the interview was scheduled. Farmers utilizes a behavioral-based interview format, which attempts to predict your performance based on how you reacted to distinct situations in the past. I was interviewed by a panel of three senior members of the claims team. I was definitely qualified for the position, which was entry-level, by extensive retail and customer service experience. Unfortunately, I think I was too honest in my answers, and honesty wasn't what they were looking for. My job at the time was with a horrible family-owned business, so I thought a lot of the scenarios that I had encountered there gave me pretty solid examples of how I could think quickly on my feet, or adapt to difficult situations, etc. I definitely filtered the experiences in my responses, but apparently not enough. I asked at the end of the interview if the team had any misgivings that I could address, and the ringleader said that he did, because he thought that I had described too much "drama" in my work history and answers. It was pretty clear that there was absolutely nothing I could do to change his mind, so I left pretty quickly after that. It would have been nice if they had told me right then and there that they weren't going to hire me. I had no illusions otherwise, but it still took them a week to send me their silly courtesy e-mail. In hindsight, I am glad that I didn't get the position, because that guy would have been my immediate supervisor, and I don't think that would have been a pleasant work environment. I am still a bit flabbergasted by the experience, though, and to this day I am not really sure what they wanted to hear during the interview.