Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en CarMax (Dallas, TX) en feb 2012
Entrevista
I submitted an Online application, time consuming, as you answer 50 or so multiple choice personality questions.
Callback from a Sales Manager within 48 hours, for phone interview, mainly a conversation and a few questions as to your interest.
In person interviews, you go through two/three of them on the same day, they appear to deliberately make you wait a lot, for reasons unknown. You also go through a role play where you "play" a sales consultant selling a car to one or more manager. I was offered a job same day and set a time to come in to sign paperwork etc.
Preguntas de entrevista [1]
Pregunta 1
Questions are all asked in SBIR format, Situation, Behavior, Impact and Result, prepare a few different examples that you can apply, preferably relating to customer service.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Preguntas de entrevista [1]
Pregunta 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Preguntas de entrevista [1]
Pregunta 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Preguntas de entrevista [1]
Pregunta 1
What is the first part of a customer interaction after the introduction?